Normal delivery service
UK customers can now choose 1st class delivery to receive items within 1-3 days.
Our standard delivery is 3-7 days to the UK. Normally we use Royal Mail's second class or standard parcel service. However, at our discretion and especially when dealing with a backlog we will send parcels by first class and/or use a courier (especially on heavier parcels)
Average delivery to the EU/EFTA is 2 weeks and should be within 1 month. Please note orders over 2 kg we have to arrange to send by courier as they are too big for Royal Mail's airmail service, which means that while there is a big difference in price of P&P between 1.9kg and 2.2kg there is no difference between 2.2kg and 3.9kg and comparatively less difference between 3.9kg and 4.1kg.
If your country is not listed then we may still be able to supply but please contact us for cost and time for delivery.
You can contact us at email@example.com
Estimated weight of all items, including packaging, is stored in our database so that we can automatically calculate how much the items will weigh and therefore how much to charge you for postage. So you may find that adding an extra item to your order will add only a little if anything to your P&P costs.
Deliveries outside the EU
Please note that we list prices for certain countries outside the EU that we are happy to deliver to. If yours is not listed please contact us at the above email as it may be we have not been asked before.
Please note that you are liable for any import taxes/charges you are charged.
As you are outside the EU you are not charged the UK VAT rate of 20% however there is an admin charge of 20% which covers the extra paperwork and calculations of sending outside the EU.
If there is anything wrong with your order please contact us by email at: firstname.lastname@example.org within 7 days of receipt.
In the event of a manufacturing fault, i.e. a missing part or sleeves being too narrow. We will contact the manufacturers, or the local distributor and get the missing part for you.
In addition to this your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm